Why is my turntable spinning backwards?

If you have recently purchased a replacement power adaptor from a third party, it could have the wrong polarity for your turntable. If you are using the power adaptor the unit came with, it may need to be replaced. Please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

My unit powers off if I don't use it for a few minutes. Why does that happen?

To help save power consumption, some models will comply with ERP energy saving standard. When there is no audio input for 20 minutes, the power will automatically cut-off. To turn power back on and resume playing, turn off the power and turn it on again.

Why does the turntable turn too slow or too fast?

Make sure you have the correct speed selected for the record you are playing. Keep in mind, some new 33 sized records play at 45 speed. Check the belt, click here for a video tutorial. If this does not help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

How do I hook up my speakers?

These speakers connect via spring clamps. The speakers have two hanging wires (positive and negative) that will connect to the red and black inputs on the back of the unit. Positive wires will be red and connects to the red inputs. Negative wires will be black (if wires are the same color, these wires will have lines/dashes to differentiate) and connects to the black inputs.

Why does the needle slide across the record?

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. If this doesn't help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

I do not like the item that I purchased. Can I get a refund from you or exchange it for a different model?

Crosley can only refund items purchased directly through us within the last 30 days. All parts and accessories sales are final and cannot be returned. We can not exchange an item for a different model. please contact us at crosleysupport@lasgo.co.uk or click here to submit support request for information on our refund process. If this was purchased through a different retailer, please utilize that retailers return policy.

I have a broken or missing part, who should I contact?

Please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

I lost a part for my unit, what do I do now?

Please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

If my turntable is not turning, how do I get it to turn?

Make sure the unit is plugged in and powered on. Make sure unit is on the correct function. Make sure nothing is plugged up to the AUX input. Pick up the tone arm and move it over the record. If turntable is not spinning check the belt, click here for a video tutorial. If this does not help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

My unit arrived damaged, what should I do?

Crosley can only issue full replacements on damaged items purchased directly through us. If this was purchased through a different retailer, please utilize that retailers return policy. If you are no longer within the retailers return period or this was purchased directly from Crosley, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

The record is playing, but I get no sound.

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. Adjust the volume to a higher level. Make sure your speakers are hooked up properly. If this doesn't help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

Where are Crosley Radio products manufactured?

This radio product is manufactured in China.