If my turntable is not turning, how do I get it to turn?

Make sure the unit is plugged in and powered on. Make sure unit is on the correct function. Make sure nothing is plugged up to the AUX input. Pick up the tone arm and move it over the record. If turntable is not spinning check the belt, click here for a video tutorial. If this does not help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

How do I connect to my Bluetooth speakers?

This item is not designed to connect to Bluetooth speakers, it can only receive signal. The Bluetooth feature is meant to be a simple convenience for anyone wanting to connect their device to play through the Crosley. If you are having issues pairing the device such as a phone or tablet, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

How do I record with this unit?

This unit is equipped with a USB output to convert vinyl to digital files such as WAV, MP3, etc. You can use any recording software of your preference. If you don't have one available we suggest you try Audacity. Please visit www.audacityteam.org. You can find installation instructions, troubleshooting tips and additional information about the Audacity software under the Help tab. Please keep in mind Crosley does not carry responsibility or support for third party software’s and all downloads should be carried out at user's own responsibility.

My unit arrived damaged, what should I do?

Crosley can only issue full replacements on damaged items purchased directly through us. If this was purchased through a different retailer, please utilize that retailers return policy. If you are no longer within the retailers return period or this was purchased directly from Crosley, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

Why is my turntable spinning backwards?

If you have recently purchased a replacement power adaptor from a third party, it could have the wrong polarity for your turntable. If you are using the power adaptor the unit came with, it may need to be replaced. please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

I have headphones plugged up, but I still hear music from the unit. Why is that?

The needle glides over the record, and plays the music not only through the speaker or headphones, but also at the needle itself. You can achieve a similar effect by blowing over a soda bottle. This is not something that can be turned off due to the nature of the needle.

Why does the turntable turn too slow or too fast?

Make sure you have the correct speed selected for the record you are playing. Keep in mind, some new 33 sized records play at 45 speed. Adjust the pitch control switch. Check the belt, click here for a video tutorial. If this does not help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

Can I connect third party external speakers to this unit?

Yes, you can use the RCA outputs on the back of the unit to hook up external self-powered speakers.

Why does the needle slide across the record?

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. If this doesn't help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

I do not like the item that I purchased. Can I get a refund from you or exchange it for a different model?

Crosley can only refund items purchased directly through us within the last 30 days. All parts and accessories sales are final and cannot be returned. We can not exchange an item for a different model. please contact us at crosleysupport@lasgo.co.uk or click here to submit support request for information on our refund process. If this was purchased through a different retailer, please utilize that retailers return policy.

I have a broken or missing part, who should I contact?

Please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

I lost a part for my unit, what do I do now?

Please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

The record is playing, but I get no sound.

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. Adjust the volume to a higher level. Make sure headphones aren't plugged in. Make sure your speakers are hooked up properly. If this doesn't help, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

The tone arm seems stuck, how do I get it to move?

Make sure that the tone arm clip is undone. Make sure the twisty tie that comes on it has been removed. If you still have problems, please contact us at crosleysupport@lasgo.co.uk or click here to submit support request.

The turntable platter is stopping too early and not playing the end of records.

You will need to turn the autostop feature OFF to play the whole record when it stops too early.

Where are Crosley Radio products manufactured?

This radio product is manufactured in China.